Title: Reservationist

Location: New Orleans

Category: Limousine Livery New Orleans, Livery Tours

Position Information

Description
Schedule and dispatch workers and service vehicles for conveyance of passengers.

Job Functions

  • Confirm reservations for transportation using telephones, faxes, mail and computers
  • Prepare customer invoices and accept payments
  • Answer inquiries regarding information such as schedules, services, procedures and policies
  • Assemble and issue required documentation such as itineraries
  • Determine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcher
  • Provide information to clients on availability
  • Confer with customers to determine their service requirements and preferences
  • Updates job knowledge by participating in educational opportunities
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Performs other duties and responsibilities as required or requested
  • Make and confirm reservations.

Working Conditions

  • Fast paced
  • Professional staff
  • Exposure to a variety of people and business types

Tools and Equipment Use

  • Microsoft Office
  • Microsoft Outlook E-Mail Exchange
  • Fax, copy, and scan machine
  • Postage machine
  • Multi-line phone system
  • Customer relationship management software
    • Odyssey
    • PocketNet
    • Hudson
    • Maps
    • Internet Sites

Position Requirements

Education
High School Diploma or equivalency

Experience
Some previous dispatching/customer service related skill, knowledge or experience is preferred

Skills

  • Must be able to work a rotating schedule and must be able to work any shift/ any day (days, nights, weekends, holidays)
  • Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Telephone skills
  • Good Data entry skills
  • Excellent written and verbal communication skills
  • Ability to multitask
  • Must have excellent interpersonal skills
  • Attention to details and follow through
  • Excellent time management skills
  • Excellent customer service skills
  • Must have excellent coordination skills
  • Ability to work in a team environment
  • Knowledge of transportation industry

 Requirements

  • Sitting for long periods of time
  • Ability to process information through computer system
  • Ability to communicate professionally with associates and clients
  • Ability to read, count, and write accurately and complete all documentation
  • Ability to work varied hours and days including weekends and holidays