Title: Dispatcher

Location: New Orleans

Category: Limousine Livery New Orleans

Position Information

Schedule and dispatch workers and service vehicles for conveyance of passengers, while providing exceptional customer service for both internal and external customers.

Job Functions

  • Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Relay work orders, messages, and information to or from drivers using telephones or two-way radios.
  • Monitor personnel and vehicle locations and coordinates service and schedules.
  • Determines types or amounts of vehicles and personnel required according to work orders or specifications.
  • Responsible for ensuring that all vehicles are returned at the end of a shift.
  • Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
  • Keeps customers informed by answering questions.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Performs other duties and responsibilities as required or requested.

Working Conditions

  • Fast paced
  • Pleasant office environment
  • Professional staff
  • Exposure to a variety of people and business types

Tools and Equipment Use

  • Special purpose multi-line telephone systems
  • Two way radios and Blackberry handhelds
  • Customer relationship management software
    • Livery Coach
    • Maps
    • Internet Sites
  • GPS Tracking
  • Microsoft office
  • Microsoft Outlook E-Mail Exchange
  • Fax, copy, and scan machine

Position Requirements

High School Diploma or equivalency

Some previous dispatching/customer service related skill, knowledge or experience is preferred


  • Must be able to work a rotating schedule and must be able to work any shift/ any day (days, nights, weekends, holidays)
  • Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Telephone skills
  • Strong Computer and Data entry skills
  • Excellent written and verbal communication skills
  • Ability to multi-task
  • Must have excellent interpersonal skills
  • Attention to details and follow through
  • Excellent time management skills
  • Excellent customer service skills
  • Must have excellent coordination skills
  • Ability to work in a team environment
  • Knowledge of transportation industry

Physical Requirements

  • Sitting for long periods of time
  • Ability to process information through computer system
  • Ability to communicate professionally with associates and clients
  • Ability to read, count, and write accurately and complete all documentation
  • Ability to work varied hours and days including weekends and holidays